Shipments and returns

For shipments of our products we cooporate with Geniki Taxidromikh and the Greek Post Office (ELTA). Transport costs are shown during the order calculated according to total weight of goods ordered. In transportation an additional cost might be added for remote areas or areas that the our carriers judge.

Bioaroma is not responsible for any losses after the receipt of goods from the carrier.

Products can be shipped anywhere within the Greek territory, in all countries of the European Union and in most countries outside the European union. If we can not send to your country will notify within 24 hours.

Order by courier (courier). In areas where it is not possible to send your order by courier, the delivery time is provided by the Greek Post Office. Shipping will take place daily, except Saturdays, Sundays and holidays.

Shipping cost is formed from 3,00 € and increases by weight increase and in accordance with the policy of courier services, which must be chosen for the checkout. These charges relate to areas that are not characterized by the carrier as inaccessible. For areas outside the network service (courier), and characterized as inaccessible, shipping costs will vary. (The above prices include VAT).

Returns

You have the right to return products purchased, without penalty and without being obliged to tell us why you wish to return product, within 7 calendar days from the date of receipt of goods. In this case you will only be charged with the direct cost of returning goods.

Returns are accepted provided that:

  • You have contacted the same day or next working day with our online store.
  • The products are in the same condition as received, and have not been unsealed nor the packaging has been violated.
  • The product is accompanied by the receipt or invoice.

In case of refund, depending on the way you chose to pay your order and on the way of the return, the refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your account that you have notified Bioaroma.


What Peopel Say

bioaroma in Agios Nikolaos